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The Virtual University is dedicated to the absolute privacy of its customers and all on-line users. We will never disclose, sell, or lease any information to any third party without your express permission (or the permission of your employer if they have purchased your training), unless required to do so by law.

server logs
Like most web sites, the Virtual University keeps server logs of accesses to its site. We use these logs to determine what sections of our site are being accessed so that we may improve our site. These logs do not contain personally identifiable information such as your name or e-mail address.

cookies
A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. Some pages on this site use cookies. For instance, we use cookies to follow your progress through each of the training and testing activities within a course. This means that your browser must have cookies enabled before you begin your training.

business relationships
This site contains links to other sites. These external links are indicated by this icon: External Link. The Virtual University is not responsible for the privacy practices or the content of such Web sites.

personal information
The Virtual University does not collect personal information from customers without their consent. However, the nature of the service we provide to our customers sometimes requires us to ask for a good deal of personal information before we can permit you to begin your training. For instance, depending on your profession, we may need to know your professional license number and when it was issued. We may need to know your home and work addresses. We may need your home and work telephone numbers. We will only ask you for information that is required by the state and federal agencies that regulate your profession and we will guard that information vigilantly.

In addition to the information we collect when you register for a course, certain courses contain questions about historical details of your life. For instance, we may ask you the color of your first car or where you attended elementary school. We may use these questions as an auditing tool to verify that the customer applying for prelicense or continuing education credits is the customer who actually completed the course. You do not need to answer these audit questions truthfully, but you must remember the answers that you provide.

purchases
When you purchase a course by credit card, we are required for credit verification and fraud protection reasons to obtain your name, address, credit card number and expiry date, phone number and e-mail address. The Virtual University shares your personal information only with members of our credit card processing network so that we may validate your credit and protect ourselves against fraud. This information is encrypted to protect your privacy. We encourage you to speak with your credit card issuer and find out what policies they have in place to protect your personal information.

In cases where the Virtual University has been the victim of credit card fraud, we may elect to share this information with the appropriate law enforcement authorities and to pursue legal action.

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